In this modern era, most human effort has been replaced by AI. A task that a human can do in hours is completed by AI in seconds. Standing in such a time, most offices are taking advantage of AI tools to do their work in a shortcut within a limited period of time.
This is especially true in the case of the customer service automation area of every industry. The AI tools detect very fast what customers exactly need and follow their instructions appropriately.
Getting the same customer queries again and again, and can’t manage to answer them all within a limited period of time? No worry, with the help of AI tools, you can manage it without feeling any pressure. Also, with them, the response times will be quick.
You no longer have to be mad in finding out the appropriate support channel for each type of issue. This is because each AI tool alone will solve the multiple issues of customers at the same time.
No matter how many customer grievances or tickets get raised or the challenges you face while working as a customer support team, choosing the appropriate and best AI tools for customer service for your company will change the work scenario altogether.
Wondering which will be the best AI tools for customer support for your startup or established business to handle customer tickets during big sales? Well!
We have selected a few for you that will definitely reduce your response time and take your business towards the path of success.
Come! Let’s explore them together!
Best AI Tools for Customer Service – Our Selection Criteria
- Users’ G2 ratings for exceptional customer service delivery and performance,
- Powerful features,
- Their connection capability with other software and different business systems,
- User-friendliness,
- How fast they serve,
- Affordability,
- Flexibility and scalability.
Best AI Tools for Customer Support – Our 7 Picks
1. Freshdesk
Can’t manage to resolve different customer queries instantly and simultaneously all at a time? No worry! Trust Freshdesk for the job.
One of the best AI tools for customer service, this tool will reduce your workload by 80 per cent by handling different tickets from a large number of channels single-handedly. You can expect this automated software to provide:
- Real-time dashboard insights,
- Aids in making data-backed decisions,
- The service of an AI copilot,
- Better responses,
- Help in making your service teams more productive.
Features:
- Gathers customer conversations, relates them, and gives omnichannel support,
- Generates smart replies to each question, summarises tickets, and gives necessary resolutions to customer problems within the specified time frame.
- It has advanced ticketing features, including ticket tagging, routing, etc.
- This software comprises Freddy AI. It is known for detecting performance gaps. It also understands what the consumers want and avoid.
- Ignores repetitive queries and aids with perfect answers to every question,
- Unifies agent workspace with collaboration tools.
Pros:
- Customers have praised the support system of this AI tool,
- Synchronises all types of conversational platforms,
- User-friendly,
- Gives real-time insights.
Cons:
- Risk of generation of duplicate tickets,
- The mobile app features of Freshdesk lag.
2. Help Scout
Looking for a simple and scalable help desk? Then why not get it, connect email, live chat, etc, and organise them into a single place with the help of Help Scout!
That place might be a shared inbox. You can expect collaboration from its agents. Among all the best AI tools for customer support, Help Scout helps in:
- Automatically tagging of tickets,
- Routing tickets,
- Closing tickets,
- Writing responses,
- Summarising long threads,
- Grammar and translations, etc.
Features:
- Creates AI drafts and suggests replies for various questions,
- Delivers AI answers 24 hours a day,
- Quick summarisation of complicated messages,
- Tracks various metrics to detect how much the company can bring satisfaction to the customers.
Pros:
- Can be installed and operated easily,
- The tool allows no distractions. It ensures that the work remains focused,
- Affordable,
- Team collaboration is simple.
Cons:
- Suitable only for small teams and is not ideal for complex setups.
- The customisation options may be improved.
3. Gorgias
Want the best AI eCommerce customer support? Then, look no further than Gorgias. Most companies consider it among the best AI tools for customer service for conversations.
The tool is an expert in breezing through the conversational touchpoints of the customers. Such touchpoints may be:
- Email,
- Chat,
- SMS, etc.
Features:
- Helps with repetitive support tasks,
- Helps with shipping queries and returns,
- Handles common eCommerce queries and stores FAQ data,
- Gives relevant answers to customers’ queries. It does the same by understanding their intent,
- Automates order management info through chat, email, etc.
Pros:
- Streamlines multi-channel support,
- Boosts response speed,
- Efficient,
- Diverse eCommerce integrations,
- Comprises system-based reporting dashboards. They help to track agent productivity.
Cons:
- Sometimes the tool runs slowly. It happens mainly when the app is updating itself,
- Quite expensive,
- Not meant for multi-brand support structures.
4. Intercom
Now, how about experimenting with one of the best AI tools for customer support that comprises a powerful Fin AI Agent? Well!
We are talking about Intercom that comes with a next-gen helpdesk as well! This AI tool can reduce up to 59 per cent of your workload by:
- Providing various AI-enhanced tools to solve complex problems,
- Promoting smart workflows,
- Giving conversational summaries,
- Helping with response suggestions,
- Promoting multilingual support, etc.
Features:
- Track resolution rates and others. This does it in a single dashboard.
- Optimises performance,
- Gives Fin voice support via phone,
- Conversational monitoring,
- Previews the responses of Fin before allowing it to step into real work.
Pros:
- Centralises customer data,
- Gets synchronised with various tools like HubSpot,
- Replies to every query efficiently within seconds, no matter how complicated the issue is,
- With this tool, you will get everything in a single place.
Cons:
- Need to work out the customisation options,
- Advanced plans demand more money,
- The tool is quite expensive compared to other customer support solutions.
5. Zendesk
Wondering which of the best AI tools for customer service is popular for its scalability and flexibility? Then look no further than Zendesk!
If speed matters to you, you can definitely trust this tool to help your business. It will streamline support by connecting different conversations related to your business through email, chat, etc.
Apart from that, it will also help you manage the conversations related to your social media accounts.
Features:
- Intuitive ticketing system,
- Integrated help centres,
- Automation workflows,
- Resolves common queries,
- Deflects tickets when needed,
- Helps the customers with relevant AI answers,
- Automates repetitive tasks,
- Gives insights and suggestions through machine learning, saved data, and past experiences.
- Drafts faster replies according to the context.
Pros:
- Expertly deals with real-time customer conversations single-handedly,
- Insightful reporting,
- Simple ticket handling,
- Teammate collaboration,
- User-friendly workflow automation,
- Response tracking.
Cons:
- The interface is fragmented,
- The price of the tool, along with the AI copilot, is too high.
6. Ada
Lately, remaining busy due to attending to a lot of customer inquiries? Are the inquiries coming from multiple channels?
Then automate the common workflow of your business with Ada, one of the best AI tools for customer support.
It helps you and your team members tackle the load of replying to customer inquiries via web, SMS, messaging through social media platforms, etc. It helps you in:
- Making order updates,
- Account management,
- FAQs, etc.
Features:
- The tool is GPT-4-powered,
- Voice assistance,
- Multilingual interactions,
- Drag-and-drop interface,
- Uses customer metadata for relevant conversations,
- Personalization,
- Secure authentication of customers,
- Triggers timely conversational prompts,
- Resolves tickets by adhering to company processes.
Pros:
- Reduces agent workload,
- Improves response speed,
- Reduces costs,
- Maintains customer satisfaction,
- Powerful customer support,
- Create and manage flows.
Cons:
- Limited reporting,
- Limited analytics depth,
- Limitations in the case of agent-assisted support.
7. Zoho Desk
Here’s another one among the best AI tools for customer service that is highly popular for its built-in AI assistant.
Her name is Zia, and she is always ready to give contextual customer service. The AI-enhanced ticketing system of Zoho Desk seamlessly does the following jobs:
- Analyses incoming support requests,
- Suggests solutions to various problems,
- Prioritises various issues, detecting the customer sentiment,
- Auto-tags tickets. It leads to speedy triage.
- Gives response suggestions,
- Detects various anomalies,
- Prevents escalation to the support team.
Features:
- Analyses the tone of customer complaints, understands their level of dissatisfaction, and prioritises the tickets depending on that.
- Triggers alerts when the unsolved tickets become too much,
- Field predictions,
- All-time chatbot support.
Pros:
- User-friendly,
- Affordable,
- Highly customizable,
- Rich automation features,
- Seamless integrations with various applications,
- Strong knowledge management.
Cons:
- Limited vendor support,
- Need to switch channels quite often,
FAQs
1. Can I use ChatGPT for customer service?
ChatGPT has the power to generate solutions. The solutions it can generate to every problem come very quickly. However, this tool is not specifically designed for the purpose of customer support.
Also, though rare, ChatGPT generates irrelevant or wrong information, which may harm your company before the customers. So, though some people use this tool for customer support, it is not officially recommended to do so.
Conclusion
So, no matter what type of established company or startup you have and what kind of customer support it needs, many of the best AI tools for customer service are on the market to help you do your job within seconds.
However, you need to choose the one for your company from them very wisely so that it meets your requirements and remains affordable for you at the same time.
Also, it must uplift the reputation of your company and solve customer grievances without any compromise. Hey! We have placed before you 7 AI options.
Which of them do you think will suit your company the best? Whichever it may be, just go for it and give it a try!